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Service & Support

Support From Installation
to Long-Term Operation

Rayli can support recycling projects beyond equipment manufacturing, with installation guidance, commissioning, operator training, technical support and spare-parts assistance arranged according to the actual project scope.

The goal is to help the complete recycling line move from delivery into stable production.

Get Project Support Start a Recycling Project
AI-generated concept illustration: Two engineers reviewing a plastic recycling line; not a verified Rayli service or customer-site photograph.AI concept
AI concept · Two engineers reviewing a plastic recycling line. Not a verified Rayli service or customer-site photograph.

Project Support

Support Across the
Recycling Project Lifecycle

02 / PROJECT SUPPORT

Different projects require different levels of support, from pre-shipment preparation through installation, commissioning and ongoing operation.

  1. 01

    Project Preparation

    Review process, equipment configuration, layout, utilities and interfaces within the agreed scope.

  2. 02

    Pre-Shipment Support

    Coordinate equipment checks, project documentation, packing and shipment preparation.

  3. 03

    Installation

    Arrange equipment positioning and connection guidance according to project requirements.

  4. 04

    Commissioning & Training

    Support trial operation and operator guidance where included in the project scope.

  5. 05

    Ongoing Support

    Technical questions, troubleshooting, spare parts and maintenance guidance as applicable.

The exact service scope depends on equipment configuration, project location and the agreed contract scope.

Installation & Commissioning

From Delivered Equipment
to a Running Recycling Line

03 / LINE START-UP

A complete recycling line needs more than equipment placement. Material flow, connections and operating parameters must work together before production starts.

AI-generated concept illustration: A technician commissioning a plastic recycling line; not a verified Rayli service or customer-site photograph.AI concept
AI concept · A technician commissioning a plastic recycling line. Not a verified Rayli service or customer-site photograph.
01

Site Preparation Guidance

Review layout, space, foundation and utility requirements according to the supplied equipment and project scope.

02

Equipment Installation

Installation support can be arranged according to the equipment, project location and agreed service scope.

03

Commissioning

Dry runs, material trials, machine adjustment and line coordination may be included as agreed for the project.

04

Production Start-Up

Review material flow, operating sequence, key parameters and initial production conditions where applicable.

On-site technical support can be arranged for applicable projects according to the agreed service scope. Civil construction is not included unless specified in the contract.

Commissioning is based on the actual feedstock. Different materials can require different operating settings, even with the same equipment configuration.

Training & Technical Support

Helping Operators Understand
the Recycling Line

04 / OPERATOR SUPPORT

Operator guidance can cover equipment, material flow, operating sequence and basic maintenance requirements for the supplied line.

01 / OPERATION

Operating Sequence

Start-up, shutdown, equipment sequence and material feeding, according to the supplied line.

02 / PARAMETERS

Key Operating Parameters

Review relevant speed, temperature, water flow or feeding settings without assuming one fixed value for every material.

03 / MAINTENANCE

Basic Maintenance

Discuss inspection, lubrication, cleaning and wear-part checks appropriate to the equipment.

04 / TROUBLESHOOTING

Troubleshooting Basics

Help operators identify issues such as feeding problems, blockages, unusual noise or temperature and pressure changes.

Spare Parts & Maintenance

Support for Long-Term
Equipment Operation

05 / AFTER DELIVERY

Wear components and routine maintenance are part of long-term recycling-line operation. Support depends on the supplied equipment and project agreement.

01 / WEAR PARTS

Wear Parts

Rayli can assist with identifying wear components such as blades, screens, bearings, seals, heating elements or filters, depending on the machine model.

Availability and compatibility require confirmation.
02 / REPLACEMENT

Replacement Parts

Share the machine model, part position and a clear photo so the relevant replacement component can be identified for review.

No online store or public parts pricing.
03 / MAINTENANCE

Maintenance Guidance

Inspection, lubrication, wear checks, cleaning and replacement guidance can be discussed for the supplied equipment.

Intervals vary by machine and operating conditions.
04 / EVALUATION

Upgrade / Modification Evaluation

Changes to feedstock, capacity or downstream processing can be reviewed to assess possible modifications to an existing line.

Feasibility depends on the original system and requirements.

Need Help Identifying a Spare Part?

Send the machine model, part photo, part position and project or order reference.
Contact Rayli Support

Warranty terms follow the applicable contract and the supplied equipment. Service availability and scope depend on the supplied equipment, project location and contractual agreement.

Need Technical Support?

Tell Us What
Support You Need

Share your machine, project reference, operating condition and the issue you are experiencing. Photos or videos can help Rayli understand the situation and recommend a next step.

FOR EXISTING CUSTOMERS

Technical Support

Help Rayli review the issue with the relevant equipment and project details.

  • 01 Machine / Project
  • 02 Issue Description
  • 03 Photos / Video
  • 04 Contact Information
Contact Technical Support
FOR NEW PROJECTS

Recycling Project Inquiry

Start with your material, required capacity and target output to discuss a suitable process route.

MATERIALCAPACITYTARGET OUTPUT
Start a New Project
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